Privacy Policy

1. Introduction

Garmentora (“Company,” “we,” “us,” or “our”), a company incorporated and headquartered in the United States of America, respects your privacy and is committed to protecting the personal data of all individuals who interact with our website, services, and business operations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at garmentora.com (the “Site”) or engage with our services in any capacity.

By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services. This Privacy Policy is incorporated into and forms part of our Terms of Service and Disclaimer.

2. Information We Collect

Personal Information You Provide:

• Name, email address, phone number, and company name when you submit inquiries or quote requests
• Business contact details provided during negotiations, contracts, or partnership discussions
• Shipping and billing information necessary for order fulfillment
• Trade references, certifications, and business registration information
• Any other information you voluntarily provide through forms, emails, or direct communications

Automatically Collected Information:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, click patterns, and referring URLs
• Geographic location data derived from your IP address
• Cookies and similar tracking technologies (see Section 6)

Information from Third Parties:

• Business credit information and trade references from third-party verification services
• Publicly available business information from trade directories and industry databases

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries, provide quotes, and facilitate business communications
• To process and fulfill manufacturing orders and related services
• To conduct due diligence and credit assessments for prospective business relationships
• To improve our website, services, and customer experience
• To comply with applicable laws, regulations, and legal processes
• To protect the rights, property, and safety of Garmentora, its owners, officers, directors, employees, agents, and business partners
• To detect, prevent, and address fraud, security breaches, or technical issues
• To enforce our Terms of Service, Disclaimer, and other legal agreements
• To send relevant business communications (you may opt out at any time)
• To pursue or defend legal claims

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: Where you have given explicit consent for processing
• Contract Performance: Where processing is necessary for the performance of a contract or pre-contractual measures
• Legitimate Interests: Where processing is necessary for our legitimate business interests, including fraud prevention, network security, and legal compliance, provided these are not overridden by your rights
• Legal Obligation: Where processing is necessary to comply with applicable laws, regulations, or court orders

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our website, conducting business, or servicing you, bound by strict confidentiality agreements
• Manufacturing Partners: Production facilities and logistics partners as necessary to fulfill your orders, subject to data protection agreements
• Legal Requirements: When required by law, regulation, subpoena, court order, or governmental request
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, with appropriate notice
• Protection of Rights: To protect and defend the rights, property, or personal safety of Garmentora, its owners, officers, directors, employees, contractors, agents, and affiliated parties
• Legal Claims: Where disclosure is necessary for the establishment, exercise, or defense of legal claims

6. Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to enhance user experience and analyze site usage. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Site.

We may use analytics services such as Google Analytics, which collect anonymized usage data. These third-party services have their own privacy policies governing the use of your information.

7. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach that may compromise your personal information, we will notify affected individuals and relevant authorities as required by applicable law.

GARMENTORA, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO OR BREACH OF YOUR PERSONAL DATA RESULTING FROM CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO HACKING, CYBERATTACKS, OR ACTIONS OF THIRD PARTIES.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Business records may be retained for the period required by applicable US federal and state laws. Upon expiration of the retention period, data will be securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to request correction of inaccurate or incomplete data
• Right to request deletion of your personal data (subject to legal obligations and legitimate business interests)
• Right to restrict or object to certain processing activities
• Right to opt out of marketing communications at any time
• Right to data portability where technically feasible
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at connect@garmentora.com. We will respond to your request within 30 days. We reserve the right to verify your identity before processing any request and to deny requests where required or permitted by law.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to request deletion, the right to correct inaccurate data, and the right to opt out of the sale or sharing of personal information. Garmentora does not sell or share personal information as defined under CCPA/CPRA. To submit a request, please contact us at connect@garmentora.com.

11. International Data Transfers

As a US-based company with production operations in Bangladesh, your information may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. We ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. By using our Site or services, you consent to such transfers.

12. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a minor, we will take steps to delete such information promptly.

13. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. Garmentora shall not be liable for any damages or losses arising from your interaction with third-party websites.

14. Limitation of Liability for Data Processing

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GARMENTORA, ITS OWNERS, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE COLLECTION, USE, PROCESSING, OR DISCLOSURE OF YOUR PERSONAL INFORMATION, EXCEPT WHERE SUCH LIABILITY CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Any claims related to data processing must be brought within one (1) year of the alleged incident. This limitation applies to all claims, whether based on warranty, contract, tort, strict liability, or any other legal theory.

15. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will be posted on this page with a revised “Last updated” date. Your continued use of the Site after any modifications constitutes acceptance of the updated Privacy Policy. It is your responsibility to review this policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: